Customer Service Manager

Job Description:

• Investigating and solving customers’ problem
• Handing customer complaint
• Training staff to deliver a high standard of customer
• Effectively lead a team of customer service staff
• Maintain staff for providing good customer service experience
• Manage money in vault with accuracy
• Manage and control staff by minimizing the number of fraud
• Review and meeting with other manager in purpose to improve of level service
• Coaching with staff in monthly basis for understand and find out career development that they wish to do for the next step
• Other task assign by CEO

Job Requirement:

• BBA in management, finance and banking and accounting.
• Honesty, initiative, flexibility, high commitment and good inter-personal and communication skills.
• Good working knowledge of computer (Ms. Office & Internet).
• Ability to effectively communicate in English and Khmer.
• Good understanding of Cambodian micro finance rules and regulations, law on real estate and contract law.
• Minimum 3 years or 4 relevant working experience with MFI or Bank